Terms and Conditions of Stay

TERMS & CONDITIONS OF STAY

DEFINITIONS

“Hotel”: Mercure Melbourne St Kilda Road & Naima Hotel
“Guest”: Individuals staying at the Hotel under a single booking, including Invitees.
“Invitee”: A person invited by the Guest and for whom the Guest is responsible.
“Apartment”: The room or apartment assigned to the Guest for their stay.
“Booking”: A reservation made for the Guest to stay in one or more apartments.
“Hotel Car Park”: the car park managed by Mercure Melbourne St Kilda Road.
IDENTIFICATION & CHECK-IN REQUIREMENTS
Upon check-in the Guest must provide:
1. (i) A valid government-issued photo ID; &
  (ii) A credit card in the name of the ID holder for pre-authorisation and payment purposes.
PAYMENT & ACCOMMODATION CHARGES
1. (i) Accommodation charges must be paid upon check-in; &
  (ii) Credit card surcharges apply for certain card types.
SECURITY DEPOSIT
1. (i) A $100.00 AUD bond will be placed on the Guest’s credit card as a security deposit;
  (ii) The deposit will be refunded after check-out if no incidental expenses occur during the stay; &
  (iii) The Guest authorizes the Hotel to charge any additional expenses exceeding the deposit.
CAR PARK
Guests using the carpark must:
1. (i) provide their vehicle registration number;
  (ii) notify the Hotel of any changes to their vehicle or number plate;
  (iii) remove their vehicle if requested by the Hotel;
  (iv) pay for any damages caused in the car park; &
  (v) understood that no refunds are given if they choose not to use the car park.
GUEST & INVITEE CONDUCT
Guests and invitees must:
1. (i) Behave in a manner conducive to the safety and comfort of others;
  (ii) Follow the complex’s by-laws and the Manager’s directions; &
  (iii) Not use the apartment for any unlawful purposes.
HOTEL LIABILITY
1. (i) The Hotel is not liable for any loss, damage, or destruction of Guests’ or Invitees’ personal property.
GYM USAGE
1. (i) Guests are responsible for using the gym and its equipment;
  (ii) No Invitees or individuals under 16 are allowed in the gym; &
  (iii) Guests aged 16-17 must be accompanied by an adult.
SMOKING POLICY
1. (i) Smoking is only allowed on apartment balconies with the door closed; &
  (ii) Evidence of smoking elsewhere may result in extra cleaning charges and eviction.
PET POLICY
1. (i) No animals or pets are allowed, except for guide dogs assisting vision or mobility-impaired guests.
FIRE ALARM
1. (i) Guests or Invitees who trigger a false fire alarm are liable for any associated fees.
CHECK-IN AND CHECK-OUT TIMES
1. (i) Check-in is from 2:00 pm;
  (ii) Check-out is at 10:00 am; &
  (iii) Late check-out requests are subject to the Hotel’s discretion and may incur additional charges.
OTHER CHARGES AND GUEST RESPONSIBILITY
1. (i) Guests are responsible for all charges, including accommodation, expenses and damages; &
  (ii) Unsettled accounts may result in penalty interest and legal claims.
AMENDMENS AND CANCELLATIONS
1. (i) Changes or cancellations made during the stay may result in charges according to the booking terms and
  conditions.
GOVERNING LAW AND JURISDICTION
1. (i) These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria,
  Australia. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the
  exclusive jurisdiction of the courts of Victoria, Australia.
SEVERABILITY
1. (i) If any provision, word, or phrase in these Terms and Conditions is found to be void or unenforceable, it will be
  severed, and the remaining provisions shall continue in full force and effect.

TERMS & CONDITIONS OF STAY

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